Blog

We are excited to introduce you to our new blog and website.  This is where we plan to share   our thoughts on our industry,  the world Point of Sale, and all of our Essential activities, including the latest news and events. Or, we may just share whatever is on our mind. We recently redesigned the Essential Systems Solutions website and we’re proud to share it! You’ll find it much easier to navigate and you Read More

In March of this year, the owner of Hard Times Café in Rockville, MD tried to log onto his back office system and the screen was frozen. He could not access any files and spent hours on the phone with his POS Solutions provider when he was greeted with a ransomware message demanding $10,000, paid by Bitcoin, to release encrypted files. Ransomware is a type of malware that prevents users from accessing their system, either Read More

Blair Mansion This month’s customer service experience comes from Blair Mansion Restaurant’s owner Ray Zeender and his search for a Point of Sale (POS) to move him into the 21st century. First, let’s give a little background on Blair Mansion in Silver Spring, MD, as it moves through its third century of welcoming people through the doors. Built at the end of the 19th century as a wedding present, the Mansion has witnessed much change Read More

Finding a capable computer consultant is a lot like finding a good mechanic; they both operate in fields where the technician can easily over sell a client because they play on their customer’s lack of technical knowledge. The problem is that you won’t know you’ve hired the wrong consultant until you are halfway into your project and have already invested a considerable amount of time and money. Sometimes it’s not even that obvious. A consultant Read More

Over the last year, Michael Tash, Vice President of Customer Relations at ESS has been sharing with our readers his insight into how you can use technology to be more efficient and more profitable. The recent Mid-Atlantic Food, Beverage & Lodging EXPO gave us the opportunity to talk to Mike and Jason Thompson, Vice President of Operations about developments in their technology world and how they affect our readers. Read More Read More