ESS has a state-of-the-art repair center housed in our Frederick, MD headquarters for on-site repairs. We offer personalized service and quick turnaround times, usually within 2-3 business days. And if you need your equipment sooner, we offer Advance Replacement Service on most registers, printers, monitors, and cash drawers. Need a repair completed right now? Simply click the repair request form button to get started.
Advantages for businesses that use our in-house repair services:
- Our national repair center services products from various manufacturers, including Axiohm, Citizen, Epson, HP, IBM, Ithaca, Javelin, NCR, Olivetti, Panasonic, Par, Pioneer, QSR, Star, DakTech, Itona, Telequip and Wyse, as well as other leading brands.
- Advanced swap and repair depot contracts with guaranteed service level agreements
- Services include most registers, PC’s, printers, cash drawers and other POS peripherals
- Only qualified and certified technicians work on your equipment
For your shipping convenience Essential offer a FedEx shipping return label: for a $18 flat fee for packages up to 50lbs. Please allow up to 6hrs for shipping label to be emailed to you.