In addition to our repair center options, ESS has experienced, professional field engineers available for onsite POS repair and maintenance. Our engineers have operations backgrounds and a thorough understanding of the demands involved working within a busy restaurant or retail business. They recognize the importance of getting your system working as quickly and efficiently as possible, while providing the high level of customer service you’ve come to expect from ESS.
Every ESS field engineer is trained through a series of in-depth classes on all the products we service. This training is continuously reinforced, so our engineers are always familiar with the needs of our customers.
Field engineers are highly experienced working within a range of businesses – including quick service restaurants and hospitality facilities, fine dining establishments, theaters, self-service businesses, and retail and commercial businesses.
We guarantee that nothing at your site will be overlooked and offer the following advantages:
- All work is performed by our full-time staff
- Field engineers carry parts in their service vehicles so your system is typically fixed in one visit
- We service all POS equipment, peripherals, and cabling
- Service contracts are available with guaranteed service levels