This month’s customer service experience comes from Blair Mansion Restaurant’s owner Ray Zeender and his search for a Point of Sale (POS) to move him into the 21st century.
First, let’s give a little background on Blair Mansion in Silver Spring, MD, as it moves through its third century of welcoming people through the doors.
Finding a capable computer consultant is a lot like finding a good mechanic; they both operate in fields where the technician can easily over sell a client because they play on their customer’s lack of technical knowledge. The problem is that you won’t know you’ve hired the wrong consultant until you are halfway into your project and have already invested a considerable amount of time and money.
Over the last year, Michael Tash, Vice President of Customer Relations at ESS has been sharing with our readers his insight into how you can use technology to be more efficient and more profitable. The recent Mid-Atlantic Food, Beverage & Lodging EXPO gave us the opportunity to talk to Mike and Jason Thompson, Vice President of Operations about developments in their technology world and how they affect our readers.
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Are you in the process of looking at a new computer system? Regardless of whether you are looking at a system for your office or restaurant, there are a couple of things you should keep in mind when installing systems that will help run your operations and store all of your critical data.
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On August 13th, 2009 a musical icon and innovator, guitarist Les Paul, died. He was 94. If it wasn’t for him the electric guitar would be very different, multi-track recording technology may have never progressed and sound effects such as electronic echos may have never been created. After hearing of his death it made me think of all the technology innovations that are just moving into everyday life.
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